Open Positions

Tax Services Associate I

The Tax Services Associate is responsible for providing assistance to customers in person and/or over the phone regarding tax/tag issues. Duties include: reviewing various documents and making necessary changes, collecting payments from customers and keeping daily records of receivables, maintaining various records and files related to the tax/tag department, preparing various correspondence and reports for the department or external customers, maintaining inventory of supplies and performing other duties of a similar nature or level as assigned.

The position is responsible for the collection and processing of property tax and motor vehicle taxes, fees, and penalties in compliance with mandated requirements and established procedures.

Applicant must pass a comprehensive background, criminal, driving and credit check.

For more information and to apply 

Communications Division Director

This position is an upper management classification and is responsible for all internal and external communication ensuring all messages are consistent and align with the Tax Commissioner's strategic objectives. Incumbents are considered the highest level in a business unit. Typical duties include:

  • Develops communication plans to promote key messages
  • Coordinates content for all communication channels including website, print, press, video, signage, email, and social media
  • Manages contact call center with assistant manager and 14 representatives handling calls and email
  • Directs creative staff of two communication specialists
  • Manages website design and content
  • Monitors media attention and proactively promotes messages through all media channels
  • Monitors and reports pertinent legislative activity during General Assembly sessions
  • Coordinates monitoring and reporting of customer satisfaction surveys
  • Maintains policy and procedure database
  • Develops and coordinates events including meeting, conferences, ribbon-cuttings, employee recognition, etc.
  • Interviews and hires permanent and temporary staff as needed
  • Oversees operating budget for department
  • Administers, monitors and oversees annual updates to the OTC Business Continuity Plan
  • Administers, monitors and oversees annual updates to the OTC Strategic Management Plan

For more information and to apply 

"We take the hiring process very seriously to ensure that we are able to continue toward our vision of being A Leader in Public Service. We are an office of individuals that take great pride in providing a level and quality of service that often takes our customers by surprise. 

The Tax Commissioner's Office is directly responsible to the citizens of Gwinnett County and not to any other government or taxing entity. We therefore are uniquely enabled to act as taxpayer advocates, a role that I take very seriously as a part of the service this office provides, and is something that is inherent in everything that we do. We constantly strive to find positive solutions to customer needs and issues, while at the same time, remaining within the constraints of the law; a challenging task, but rewarding." - Richard Steele, Gwinnett County Tax Commissioner