The Tax Services Associate is responsible for providing assistance to customers in person and/or over the phone regarding tax/tag issues. Duties include: reviewing various documents and making necessary changes, collecting payments from customers and keeping daily records of receivables, maintaining various records and files related to the tax/tag department, preparing various correspondence and reports for the department or external customers, maintaining inventory of supplies and performing other duties of a similar nature or level as assigned.
The position is responsible for the collection and processing of property tax and motor vehicle taxes, fees, and penalties in compliance with mandated requirements and established procedures.
Applicant must pass a comprehensive background, criminal, driving and credit check.
For more information and to apply
This position is an upper management classification and is responsible for all internal and external communication ensuring all messages are consistent and align with the Tax Commissioner's strategic objectives. Incumbents are considered the highest level in a business unit. Typical duties include:
- Develops communication plans to promote key messages
- Coordinates content for all communication channels including website, print, press, video, signage, email, and social media
- Manages contact call center with assistant manager and 14 representatives handling calls and email
- Directs creative staff of two communication specialists
- Manages website design and content
- Monitors media attention and proactively promotes messages through all media channels
- Monitors and reports pertinent legislative activity during General Assembly sessions
- Coordinates monitoring and reporting of customer satisfaction surveys
- Maintains policy and procedure database
- Develops and coordinates events including meeting, conferences, ribbon-cuttings, employee recognition, etc.
- Interviews and hires permanent and temporary staff as needed
- Oversees operating budget for department
- Administers, monitors and oversees annual updates to the OTC Business Continuity Plan
- Administers, monitors and oversees annual updates to the OTC Strategic Management Plan
For more information and to apply